New York City Department of Education Help Desk is available to help parents and students access the online resources needed to learn from home, and there are technology help-desk resources available, as outlined below.
If you need technical support or you have a school issued device that needs troubleshooting, please contact the DOE Service Desk at 1-718-935-5100.
REMOTE LEARNING TECHNICAL SUPPORT TICKET SYSTEM
The Department of Education is launching a family-facing Remote Learning Technical Support ticket system. Families (or someone on their behalf) can submit requests for technical support for a broad range of issues, including application support, lost, stolen or broken devices, and delivery status through the Technical Support for Families page. Note that when families select a topic and issue in the ticket submission form, the form will automatically list common resolutions to technical support problems. If the suggested resolutions do not resolve the family's issue, they can continue to submit a technical support ticket by completing the form.
If your New York City public school student needs a device for remote learning, please visit the following website: https://coronavirus.schools.nyc/RemoteLearningDevices